Privacy Policy
Complete Covers ("we", "us") respects your privacy. This policy explains what we collect, why, and how we protect it.
1. Information we collect
- Order details — your name, email, delivery address, phone number, and the specifications of your custom cushion (measurements, fabric, foam choices).
- Payment information — payments are processed securely by PayPal. We do not store or have access to your credit card details.
- Technical information — basic browsing data (e.g. pages visited, device type) used to improve the website.
2. How we use your information
- To process, make and deliver your order.
- To communicate with you about your order (confirmation, shipping, status updates).
- To respond to customer service enquiries.
- To meet legal and accounting obligations.
3. Who we share it with
We share information only with the parties needed to fulfil your order:
- Delivery partners (e.g. Australia Post) — name and address for shipping.
- Payment processors (PayPal) — to complete your payment securely.
We never sell, rent or trade your personal information to third parties.
4. Data security
We take reasonable steps to protect your information against loss, misuse and unauthorised access. Payment data is handled entirely by our secure payment provider.
5. Your rights
You may request access to, correction of, or deletion of your personal information at any time. To do so, contact us using the details below.
6. Cookies
Our website uses basic cookies and local storage to remember your order progress and preferences (e.g. your saved fabric shortlist). You can clear these through your browser at any time.
7. Contact us
Email: info@completecovers.com.au
Phone: 02 8060 5855
Sydney, NSW, Australia