Returns & Refunds

Last updated: 15 August 2026

Custom-made products. Every Complete Covers cushion is made to your exact measurements. For this reason, change-of-mind returns are generally not accepted — but your quality is guaranteed. Please read below.

1. Quality guarantee (what we cover)

We stand behind our workmanship and materials. If your cushion arrives with a manufacturing fault — stitching, fabric, foam, or zipper defects — we will repair, replace or refund it, at our discretion.

Faults must be reported within 14 days of delivery.
Please include photos of the fault and your order number.

2. Damaged in transit

If your order arrives damaged, please:

Photograph the damaged packaging and product.
Contact us within 14 days of delivery with your order number.

We will arrange a replacement or refund — including any shipping costs.

3. Change of mind / wrong measurements

Because each cushion is cut and sewn to your specifications, we cannot accept returns for change of mind, incorrect measurements supplied by the customer, or colour differences due to screen settings. Please double-check your measurements and fabric choice before confirming your order.

4. Sample fabric swatches

Not sure about a fabric? Order free fabric samples first — they let you check colour and texture in real life before committing to a custom order.

5. How to start a return

Email info@completecovers.com.au with your order number and photos (if applicable).
We will assess and respond within 1–2 business days.
If approved, we arrange the repair, replacement or refund.

6. Refund timing

Approved refunds are processed to your original payment method within 5–10 business days.

Contact: info@completecovers.com.au · 02 8060 5855